Refund Policy

Refunds

For most items, in the unlikely event that your product is faulty, you may return it to us for a refund or exchange within 30 days of receiving it.

Return shipping costs are not refundable.

To be eligible for a return, your product must be unused and in the same condition in which you received it. It must also be returned in its original packaging.

Returns

Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears in your account.

If you have completed all of these steps and still have not received your refund, please contact us through our contact form or at contact@trydiggit.com.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us through our contact form or at contact@trydiggit.com.

Shipping

We will provide return shipping instructions by email, including where to send your returned item.

You are responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning an item worth more than 750 SEK, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Uncollected or Returned-to-Sender Orders

Orders that are not collected and are returned to us will be handled as returns, and the products may be placed back into stock for resale.

You are, of course, welcome to place a new order with us.

We will refund the value of the order, less a handling fee of 250 SEK.